Below are a few of the
frequently asked questions
regarding online account
access. Click on the
question to see the answer.
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Q. |
What activities can
I do? |
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A. |
You can perform
account inquiries
(including balances
and additional
information), view
account history and
transfer funds
between accounts.
All of your
available options
are listed on the
left or top menus.
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Q. |
What can I see on
account inquiries? |
|
A. |
You can see your
current balance, as
well as some general
information. This
information varies
depending on the
type of accounts you
have. You may see
the maturity date of
a CD or the interest
rate of a savings
account.
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Q. |
What kinds of
transfers can I
make? |
|
A. |
Three kinds of
transfers are
available:
Immediate - A
transfer that is
attempted
immediately.
One-time - A
transfer that is
made on the date you
specify.
Automatic - A
recurring transfer
that occurs at your
specified frequency
as many times as you
indicate.
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Q. |
Do transfers always
occur on the day or
date I designate? |
|
A. |
One-time transfers
always occur on the
date you designate.
Recurring transfers
are scheduled
transfers set up to
happen on the same
day or date each
month (for example:
each 15th). If
one of these
recurring dates
falls on a
non-business day
(such as a weekend
or Federal holiday),
the transfer is
processed on the
preceding business
day.
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Q. |
How far in advance
can I set up a
transfer? |
|
A. |
You may set up a
one-time or
automatic transfer
as much as 18 months
in advance.
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Q. |
What kinds of
accounts allow
transfer activity? |
|
A. |
Allowed transfers
may vary based on
the rules for your
account types. Some
transfers are not
allowed, such as a
transfer to or from
a CD.
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Q. |
Why do I get a
confirmation number
when I make a
transfer? |
|
A. |
Confirmation numbers
are provided for all
confirmed or
modified
transfers. This is
your assurance that
a transfer will be
processed. It is
also a reference
number that can be
used for requesting
research.
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Q. |
Do I have to
re-enter transfers
each month? |
|
A. |
You can set up
automatic transfers
of the same amount
so you do not have
to re-enter them
each month.
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Q. |
Is there a cutoff
time for me to
delete or change a
transfer? |
|
A. |
You can review,
change or cancel a
transfer at any
time. If the
transfer is
scheduled for the
current day, the
change or
cancellation must be
done before daily
settlement time (2PM
Eastern Time). The
system displays an
error message if you
attempt to modify a
transfer after this
deadline has passed.
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Q. |
Is there a way to
see previous
transfers? |
|
A. |
Transfer history is
retained for 18
months. You may
search for past
transfers by using
one or a combination
of the following:
To or From
account number
Transfer Date
Transfer Amount
Confirmation Number
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Q. |
How will I know if
an automatic
transfer instruction
has expired?
|
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A. |
You will receive a
Final Transfer
secure message
notifying you that
the last scheduled
transfer has been
processed. You can
reschedule your
transfer if you wish
to continue it. |
